Intercultural Competence Managing Cultural Diversity - Training Handbook 2nd Edition

Intercultural Competence Managing Cultural Diversity - Training Handbook 2nd Edition

 

 

 

von: Jutta Berninghausen, Béatrice Hecht-El Minshawi

Kellner-Verlag, 2009

ISBN: 9783939928584

Sprache: Englisch

283 Seiten, Download: 2937 KB

 
Format:  PDF, auch als Online-Lesen

geeignet für: Apple iPad, Android Tablet PC's Online-Lesen PC, MAC, Laptop


 

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Intercultural Competence Managing Cultural Diversity - Training Handbook 2nd Edition



  Cover 1  
  Internal titel 2  
  Copyright 3  
  Note from the Authors 4  
  Contents 6  
  Prologue 7  
  Welcome I 8  
  Welcome II 9  
  Introduction to the Manual 10  
     1. The Philosophy 10  
     2. Training Material 13  
  Culture an Cultural Dimensions 20  
     Basic Fundamentals 1 30  
     Basic Fundamentals 2 34  
     Basic Fundamentals 3 – Cultural Dimensions according to Edward T. Hall 35  
     Basic Fundamentals 4 – Cultural Dimensions according to Geert Hofstede 36  
     Basic Fundamentals 5 – Cultural Dimensions according to Fons Trompenaars 42  
     Basic Fundamentals 6 – Cultural Dimensions according to Fons Trompenaars 44  
     Worksheet 1 – The Personality Molecule 48  
     Worksheet 2 – Unique Cultural Characteristics 50  
     Worksheet 3 – Letters Back to Ancient China 51  
     Worksheet 4 – Self-Evaluation Case Studies 52  
     Worksheet 5 – Case Studies 54  
     Transparency 1 – Definitions of Culture 56  
     Transparency 2 – The Development of Personal Culture as the Basics of Behaviour 57  
     Transparency 3 – Similarities, Differences and Cultural Overlap 58  
     Transparency 4 – The Model of the Logical Levels 59  
     Transparency 5 – Orientation System for the Classification of Intercultural Differences 60  
  Communication and Perception 62  
     Basic Fundamentals 1 – Prejudices and Stereotypes 68  
     Basic Fundamentals 2 – How does Communication Work? 70  
     Intercultural Communication 71  
     Worksheet 1 – Who is this Woman/this Man? 73  
     Worksheet 2 – Role Play: Bank Loan 75  
     Worksheet 3 – When Yes means Yes 77  
     Transparency 1 – Exercise in Perception 79  
     Transparency – Prejudice 80  
     Transparency – What can be done to prevent the negative consequences of stereotypes and prejudice? 81  
     Transparency – Communication Process 82  
     Transparency – Communication more Efficiently 83  
  Diversity Competence 84  
     Basic Fundamentals 1 – How was the Diversity Approach developed? 89  
     Basic Fundamentals 2 – Diversity Approaches 90  
     Basic Fundamentals 3 – Cultural Diversity and Richness 91  
     Basic Fundamentals 4 – Diversity Management – A New Business Philosophy 93  
     Basic Fundamentals 5 – Diversity Competence through Emotional Intelligence 95  
     Transparency 1 – Diversity means Multitudinousness, Richness, Variety 100  
     Transparency 2 – Societal Tendencies 101  
     Transparency 3 – Diversity Umbrella 102  
     Transparency 4 – Monocultural or Multicultural? 103  
     Worksheet 1 – Corporate Appraisal 104  
     Worksheet 2 – Self-Evaluation 1 105  
     Case Study 1 – On the Airplane 106  
     Case Study 2 – "We don't have any Cultural Diversity!" 107  
     Gender Compentece 108  
     Basic Fundamentals 1 – Gender 114  
     Transparency 1 – "Sex" and "Gender" 117  
     Transparency 2 – Traditional Role Allocations between Women and Men 118  
     Transparency 3 – Gender Mainstreaming 119  
     Transparency 4 – Categories of Gender Analysis 120  
     Worksheet 1 – Thoughts about 122  
     Case Study 1 – No Veil for Colonel McSally 123  
  Work and Team 126  
     Basic Fundamentals 1 131  
     Transparency 1 – Definition 133  
     Flipchart – Template 1 134  
     Transparency 1 – Principles for Team-Building 135  
     Transparency 2 – Five Building Blocks for a Successful Team 136  
     Transparency 3 – Setting Up a Virtual Team 137  
     Transparency 4 – Cultural Characteristics 138  
     Transparency 5 – Characteristics 139  
     Transparency 6 – Motivation for Team Member A 140  
     Transparency 7 – Motivating 141  
     Transparency 8 – Motivation for Team Member B 142  
     Basic Fundamentals 2 – Team and Teamwork 143  
     Basic Fundamentals 3 – Virtual Teams 146  
     Case Study 1 – Virtual Teams 147  
     Case Study 2 – Teletherapy 148  
     Transparency 9 – Overcoming Barriers in Virtual Teams 149  
     Checklist 1 – Cause of Conflicts in Teams 150  
     Checklist 2 – Virtual Team-Building 151  
  Organisation and Hierarchy 152  
     Basic Fundamentals 156  
     Checklist 1 – Organisational Culture 159  
     Checklist 2 (Answers to Checklist 1) – Organisational Culture 160  
     Transparency 1 – Management Style and Company Structure 161  
     Transparency 2 – Matrix Management Style and Company Structure 162  
     Transparency 3 – Summary 163  
     Case Study 1 – Different Organisational Cultures 164  
     Case Study 2 – Christmas Cards 166  
  Globalisation and Ethics 168  
     Basic Fundamentals 172  
     Transparency 1 – Corruption 175  
     Transparency 2 – Bribery 176  
     Transparency 3 – Ethics 177  
     Case Study 1 – Decisions 178  
     Case Study 2 – Your Decision 179  
     Transparency 4 – Summary 180  
  Consulting and Networking 182  
     Basic Fundamentals I – Consulting 186  
     Transparency 1 – Example of a Consultation 188  
     Transparency 2 – Fundamentals of Consulting/Coaching 189  
     Checklist 1 – Goals of Consulting/Coaching 190  
     Checklist 2 – Quality Criterion of Consulting/Coaching 191  
     Checklist 3 – Phases of Consulting/Coaching 192  
     Case Study – Samuel Banson (a) – the Situation 194  
     Case Study 1 – Samuel Banson (b) – The Work Process for the Consultant 195  
     Case Study 2 – Ms. Ascheberger in Africa 197  
     Checklist 4 – What are the Steps in Systemic Consulting? 199  
     Checklist 5 – Consultation from the Perspective of the Person Seeking Advice 201  
     Checklist 6 – Quality Profile of Consulting/Coaching 202  
     Basic Fundamentals 2 – Networking 203  
     Transparency 3 – Network 205  
     Transparency 4 – Networking 206  
     Checklist 5 – Rules for Network Formation 207  
     Checklist 6 – Questions on Developing a Network 208  
  Basic Fundamentals 1 – Consultiong 186  
     Transparency 1 – Exaple of a Consultation 188  
     Transparency 2 – Fundamentals of Consultiing/Coaching 189  
     Chicklist 1 – Goals of Consulting/Coaching 189  
     Checklist 2 – Quality Criterion of Consulting/Coaching 191  
     Checklist 3 – Phases of Consulting/Coaching 192  
     Case Study 1 – Samuel Banson (a) – the Situation 194  
     Case Study 2 – Ms. Ascheberger in Africa 197  
     Checklist 4 – What are the Steps in Systemic Consulting? 199  
     Checklist 5 – Consultation from the Perspective of the Person Seeking Adcive 201  
     Checklist 6 – Qualtity Profile of Consulting/Coaching 202  
     Basic Fundamentals 2 – Networking 203  
     Transparency 3 – Network/Network/Networking 205  
     Transparency 4 – Networking 206  
     Checklist 5 – Rules for Network Formation 207  
     Checklist 6 – Qustions on Developing a Network 208  
  Negotiation and Conflict Resolution 210  
     Basic Fundamentals 1 – Negotiation in an Interculdtural Context 214  
     Basic Fundamentals 2 – Checklist for Preparation for Negotiations 215  
     Basic Fundamentals 3 – Mediation 216  
     Case Study 1 – Negotiations Sweden-Saudi Arabia 218  
     Case Study 2 – Negotiation USA-Brazil 219  
     Case Study 3 – Negotiation USA-Mexico 220  
     Case Study 4 – Negotiation Germany-Indonesia 221  
     Case Study 5 – The Contract 222  
     Role Play 1a – Heinz and Antonio (Scene) 223  
     Role Play 1b – Heinz and Antonio 225  
     Role Play 1c – Heinz and Antonio 226  
     Transparency 1 – Practicing Intercultural Dexterity 227  
     Transparency 2 – Potential Conflicts in the Negotiation Process 228  
     Transparency 3 – Mediation 229  
  Marketing Fundamentals 232  
     Basic Information 1 – Reasons for Product Failure 236  
     Basic Information 2 – Overview of Marketing-Mix Instruments 240  
     Transparency 1 – Reasons for the Failureof Products due to their Technical- Objective Characteristics 241  
     Transparency 2 – Reasons for the Failure of Products dur to Their Marketing Strategy 242  
     Transparency 3 Instruments of the Marketing - Mix (operative marketing) 243  
  Intercultural Cometence aund Culture Shock 244  
     Basic Fundamentals 1 – Culture Shock 250  
     Basic Fundamentals 2 251  
     Worksheet 1 – The Parable of the Blind Man and the Elephant 254  
     Transparency 1 – Culture Shock 255  
     Transparency 2 – What is Intercultural Competence? 256  
     Transparency 3 – Intercultural Competence = Integrative Transfer Competence 257  
     Transparency 4 – Beneficial Characteristics for Learning Intercultural Competence 258  
     Transparency 5 – Systemic Learining Phases of Intercultural Communication 259  
     Transparency 6 – Young Woman, Old Lady 260  
     Transparency 7 – Attitude towards Difficulties in Intercultural Communication 261  
  Final Mudule 262  
     Transparency 1 – Examples of Intercultural Differences in: 266  
     Transparency 2 – People who judge,/ People who discover 267  
     Checklist 1 – Commitment 268  
     Feedback 269  
     Bibliography 272  
  Authors 280  
  Intercultural Diversity 281  
  Cover 283  

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