Intercultural Competence Managing Cultural Diversity - Training Handbook 2nd Edition
von: Jutta Berninghausen, Béatrice Hecht-El Minshawi
Kellner-Verlag, 2009
ISBN: 9783939928584
Sprache: Englisch
283 Seiten, Download: 2937 KB
Format: PDF, auch als Online-Lesen
geeignet für:
Typ: B (paralleler Zugriff)
Mehr zum Inhalt
Intercultural Competence Managing Cultural Diversity - Training Handbook 2nd Edition
| Cover | 1 | ||
| Internal titel | 2 | ||
| Copyright | 3 | ||
| Note from the Authors | 4 | ||
| Contents | 6 | ||
| Prologue | 7 | ||
| Welcome I | 8 | ||
| Welcome II | 9 | ||
| Introduction to the Manual | 10 | ||
| 1. The Philosophy | 10 | ||
| 2. Training Material | 13 | ||
| Culture an Cultural Dimensions | 20 | ||
| Basic Fundamentals 1 | 30 | ||
| Basic Fundamentals 2 | 34 | ||
| Basic Fundamentals 3 – Cultural Dimensions according to Edward T. Hall | 35 | ||
| Basic Fundamentals 4 – Cultural Dimensions according to Geert Hofstede | 36 | ||
| Basic Fundamentals 5 – Cultural Dimensions according to Fons Trompenaars | 42 | ||
| Basic Fundamentals 6 – Cultural Dimensions according to Fons Trompenaars | 44 | ||
| Worksheet 1 – The Personality Molecule | 48 | ||
| Worksheet 2 – Unique Cultural Characteristics | 50 | ||
| Worksheet 3 – Letters Back to Ancient China | 51 | ||
| Worksheet 4 – Self-Evaluation Case Studies | 52 | ||
| Worksheet 5 – Case Studies | 54 | ||
| Transparency 1 – Definitions of Culture | 56 | ||
| Transparency 2 – The Development of Personal Culture as the Basics of Behaviour | 57 | ||
| Transparency 3 – Similarities, Differences and Cultural Overlap | 58 | ||
| Transparency 4 – The Model of the Logical Levels | 59 | ||
| Transparency 5 – Orientation System for the Classification of Intercultural Differences | 60 | ||
| Communication and Perception | 62 | ||
| Basic Fundamentals 1 – Prejudices and Stereotypes | 68 | ||
| Basic Fundamentals 2 – How does Communication Work? | 70 | ||
| Intercultural Communication | 71 | ||
| Worksheet 1 – Who is this Woman/this Man? | 73 | ||
| Worksheet 2 – Role Play: Bank Loan | 75 | ||
| Worksheet 3 – When Yes means Yes | 77 | ||
| Transparency 1 – Exercise in Perception | 79 | ||
| Transparency – Prejudice | 80 | ||
| Transparency – What can be done to prevent the negative consequences of stereotypes and prejudice? | 81 | ||
| Transparency – Communication Process | 82 | ||
| Transparency – Communication more Efficiently | 83 | ||
| Diversity Competence | 84 | ||
| Basic Fundamentals 1 – How was the Diversity Approach developed? | 89 | ||
| Basic Fundamentals 2 – Diversity Approaches | 90 | ||
| Basic Fundamentals 3 – Cultural Diversity and Richness | 91 | ||
| Basic Fundamentals 4 – Diversity Management – A New Business Philosophy | 93 | ||
| Basic Fundamentals 5 – Diversity Competence through Emotional Intelligence | 95 | ||
| Transparency 1 – Diversity means Multitudinousness, Richness, Variety | 100 | ||
| Transparency 2 – Societal Tendencies | 101 | ||
| Transparency 3 – Diversity Umbrella | 102 | ||
| Transparency 4 – Monocultural or Multicultural? | 103 | ||
| Worksheet 1 – Corporate Appraisal | 104 | ||
| Worksheet 2 – Self-Evaluation 1 | 105 | ||
| Case Study 1 – On the Airplane | 106 | ||
| Case Study 2 – "We don't have any Cultural Diversity!" | 107 | ||
| Gender Compentece | 108 | ||
| Basic Fundamentals 1 – Gender | 114 | ||
| Transparency 1 – "Sex" and "Gender" | 117 | ||
| Transparency 2 – Traditional Role Allocations between Women and Men | 118 | ||
| Transparency 3 – Gender Mainstreaming | 119 | ||
| Transparency 4 – Categories of Gender Analysis | 120 | ||
| Worksheet 1 – Thoughts about | 122 | ||
| Case Study 1 – No Veil for Colonel McSally | 123 | ||
| Work and Team | 126 | ||
| Basic Fundamentals 1 | 131 | ||
| Transparency 1 – Definition | 133 | ||
| Flipchart – Template 1 | 134 | ||
| Transparency 1 – Principles for Team-Building | 135 | ||
| Transparency 2 – Five Building Blocks for a Successful Team | 136 | ||
| Transparency 3 – Setting Up a Virtual Team | 137 | ||
| Transparency 4 – Cultural Characteristics | 138 | ||
| Transparency 5 – Characteristics | 139 | ||
| Transparency 6 – Motivation for Team Member A | 140 | ||
| Transparency 7 – Motivating | 141 | ||
| Transparency 8 – Motivation for Team Member B | 142 | ||
| Basic Fundamentals 2 – Team and Teamwork | 143 | ||
| Basic Fundamentals 3 – Virtual Teams | 146 | ||
| Case Study 1 – Virtual Teams | 147 | ||
| Case Study 2 – Teletherapy | 148 | ||
| Transparency 9 – Overcoming Barriers in Virtual Teams | 149 | ||
| Checklist 1 – Cause of Conflicts in Teams | 150 | ||
| Checklist 2 – Virtual Team-Building | 151 | ||
| Organisation and Hierarchy | 152 | ||
| Basic Fundamentals | 156 | ||
| Checklist 1 – Organisational Culture | 159 | ||
| Checklist 2 (Answers to Checklist 1) – Organisational Culture | 160 | ||
| Transparency 1 – Management Style and Company Structure | 161 | ||
| Transparency 2 – Matrix Management Style and Company Structure | 162 | ||
| Transparency 3 – Summary | 163 | ||
| Case Study 1 – Different Organisational Cultures | 164 | ||
| Case Study 2 – Christmas Cards | 166 | ||
| Globalisation and Ethics | 168 | ||
| Basic Fundamentals | 172 | ||
| Transparency 1 – Corruption | 175 | ||
| Transparency 2 – Bribery | 176 | ||
| Transparency 3 – Ethics | 177 | ||
| Case Study 1 – Decisions | 178 | ||
| Case Study 2 – Your Decision | 179 | ||
| Transparency 4 – Summary | 180 | ||
| Consulting and Networking | 182 | ||
| Basic Fundamentals I – Consulting | 186 | ||
| Transparency 1 – Example of a Consultation | 188 | ||
| Transparency 2 – Fundamentals of Consulting/Coaching | 189 | ||
| Checklist 1 – Goals of Consulting/Coaching | 190 | ||
| Checklist 2 – Quality Criterion of Consulting/Coaching | 191 | ||
| Checklist 3 – Phases of Consulting/Coaching | 192 | ||
| Case Study – Samuel Banson (a) – the Situation | 194 | ||
| Case Study 1 – Samuel Banson (b) – The Work Process for the Consultant | 195 | ||
| Case Study 2 – Ms. Ascheberger in Africa | 197 | ||
| Checklist 4 – What are the Steps in Systemic Consulting? | 199 | ||
| Checklist 5 – Consultation from the Perspective of the Person Seeking Advice | 201 | ||
| Checklist 6 – Quality Profile of Consulting/Coaching | 202 | ||
| Basic Fundamentals 2 – Networking | 203 | ||
| Transparency 3 – Network | 205 | ||
| Transparency 4 – Networking | 206 | ||
| Checklist 5 – Rules for Network Formation | 207 | ||
| Checklist 6 – Questions on Developing a Network | 208 | ||
| Basic Fundamentals 1 – Consultiong | 186 | ||
| Transparency 1 – Exaple of a Consultation | 188 | ||
| Transparency 2 – Fundamentals of Consultiing/Coaching | 189 | ||
| Chicklist 1 – Goals of Consulting/Coaching | 189 | ||
| Checklist 2 – Quality Criterion of Consulting/Coaching | 191 | ||
| Checklist 3 – Phases of Consulting/Coaching | 192 | ||
| Case Study 1 – Samuel Banson (a) – the Situation | 194 | ||
| Case Study 2 – Ms. Ascheberger in Africa | 197 | ||
| Checklist 4 – What are the Steps in Systemic Consulting? | 199 | ||
| Checklist 5 – Consultation from the Perspective of the Person Seeking Adcive | 201 | ||
| Checklist 6 – Qualtity Profile of Consulting/Coaching | 202 | ||
| Basic Fundamentals 2 – Networking | 203 | ||
| Transparency 3 – Network/Network/Networking | 205 | ||
| Transparency 4 – Networking | 206 | ||
| Checklist 5 – Rules for Network Formation | 207 | ||
| Checklist 6 – Qustions on Developing a Network | 208 | ||
| Negotiation and Conflict Resolution | 210 | ||
| Basic Fundamentals 1 – Negotiation in an Interculdtural Context | 214 | ||
| Basic Fundamentals 2 – Checklist for Preparation for Negotiations | 215 | ||
| Basic Fundamentals 3 – Mediation | 216 | ||
| Case Study 1 – Negotiations Sweden-Saudi Arabia | 218 | ||
| Case Study 2 – Negotiation USA-Brazil | 219 | ||
| Case Study 3 – Negotiation USA-Mexico | 220 | ||
| Case Study 4 – Negotiation Germany-Indonesia | 221 | ||
| Case Study 5 – The Contract | 222 | ||
| Role Play 1a – Heinz and Antonio (Scene) | 223 | ||
| Role Play 1b – Heinz and Antonio | 225 | ||
| Role Play 1c – Heinz and Antonio | 226 | ||
| Transparency 1 – Practicing Intercultural Dexterity | 227 | ||
| Transparency 2 – Potential Conflicts in the Negotiation Process | 228 | ||
| Transparency 3 – Mediation | 229 | ||
| Marketing Fundamentals | 232 | ||
| Basic Information 1 – Reasons for Product Failure | 236 | ||
| Basic Information 2 – Overview of Marketing-Mix Instruments | 240 | ||
| Transparency 1 – Reasons for the Failureof Products due to their Technical- Objective Characteristics | 241 | ||
| Transparency 2 – Reasons for the Failure of Products dur to Their Marketing Strategy | 242 | ||
| Transparency 3 Instruments of the Marketing - Mix (operative marketing) | 243 | ||
| Intercultural Cometence aund Culture Shock | 244 | ||
| Basic Fundamentals 1 – Culture Shock | 250 | ||
| Basic Fundamentals 2 | 251 | ||
| Worksheet 1 – The Parable of the Blind Man and the Elephant | 254 | ||
| Transparency 1 – Culture Shock | 255 | ||
| Transparency 2 – What is Intercultural Competence? | 256 | ||
| Transparency 3 – Intercultural Competence = Integrative Transfer Competence | 257 | ||
| Transparency 4 – Beneficial Characteristics for Learning Intercultural Competence | 258 | ||
| Transparency 5 – Systemic Learining Phases of Intercultural Communication | 259 | ||
| Transparency 6 – Young Woman, Old Lady | 260 | ||
| Transparency 7 – Attitude towards Difficulties in Intercultural Communication | 261 | ||
| Final Mudule | 262 | ||
| Transparency 1 – Examples of Intercultural Differences in: | 266 | ||
| Transparency 2 – People who judge,/ People who discover | 267 | ||
| Checklist 1 – Commitment | 268 | ||
| Feedback | 269 | ||
| Bibliography | 272 | ||
| Authors | 280 | ||
| Intercultural Diversity | 281 | ||
| Cover | 283 |
